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Meet our Staff:

Department of Tourism and Hospitality Management

 
 
Cassandra Howard
Administrative Director

Department of Tourism and Hospitality Management
The George Washington University.
2201 G. Street, NW, Suite 301,
Washington DC 20052
http://www.gwutourism.org/

Phone: 202-994-45530, 202-994-4530
Fax: 202-994-1630
email: cassy@gwu.edu
 
 
Laura Ortiz-Calder
Director of Enrollment & Student Services
Master of Tourism Administration (MTA) Programs

Department of Tourism and Hospitality Management
The George Washington University
2201 G. Street, NW, Suite 301,
Washington DC 20052
http://www.gwutourism.org/mta

Phone: 202-994-9326
Fax: 202-994-1630
email: lcalder@gwu.edu
 
 
Eugenia Sandy
Administrative Coordinator

Department of Tourism and Hospitality Management
The George Washington University
2201 G. Street, NW, Suite 301,
Washington DC 20052
http://www.gwutourism.org/

Phone: 202-994-5689
Fax: 202-994-1630
email: esandy@gwu.edu
 

International Institute of Tourism Studies

 
 
Kristin Lamoureux
Director

International Institute of Tourism Studies
The George Washington University

2201 G. Street, NW, Suite 301,
Washington DC 20052
http://www.gwutourism.org/iits

Phone: (202) 994-8197
Fax: (202) 994-1630
email: klam@gwu.edu
 
 
Kim Dreux-Kelly
Associate Director
Event Management Certificate Program

International Institute of Tourism Studies
The George Washington University

2201 G. Street, NW, Suite 301,
Washington DC 20052
http://www.gwu.edu/emp

Phone: (202) 994-3304
Fax: (202) 994-1630
email: dreuxsul@gwu.edu
 
 
Jailan Adly
Research Assistant

International Institute of Tourism Studies
The George Washington University

2201 G. Street, NW, Suite 301,
Washington DC 20052
http://www.gwu.edu/emp

Phone: (202) 994-1814
Fax: (202) 994-1630
email: jaiadly@gwu.edu

Responsibilities:
Jailan manages the on-line Event Management Certificate Program. She is the main liaison with students, and is responsible for on-line course logistics, and revision of course curriculum.

 
 
Philippe Duverger
Research Assistant

International Institute of Tourism Studies
The George Washington University

2201 G. Street, NW, Suite 301,
Washington DC 20052
http://www.gwu.org/iits

Phone: (202) 994-0254
Fax: (202) 994-1630
email: duverger@gwu.edu

Responsibilities:
Philippe is currently pursuing a Ph.D. in marketing and hospitality with the GWSB. Within IITS, his main responsibility is to develop and manage our emerging hospitality professional education program. Philippe's research focuses on the sources of service innovations and their diffusion.

Philippe also serves as an adjunct faculty member for both the Department of Tourism and Hospitality Management and the Department of Marketing within the GW School of Business. His courses include hospitality and consumer behavior.

 
 
Milena Nikolova
Research Specialist

International Institute of Tourism Studies
The George Washington University

2201 G. Street, NW, Suite 301,
Washington DC 20052
http://www.gwu.edu/dmp

Phone: (202) 994-1814
Fax: (202) 994-1630
Email: milena_n@gwu.edu

Responsibilities:
Milena is involved in two programs at IITS. She is a coordinator for the Tourism Destination Management Certificate Program (TDMP) and takes part in some of the research projects conducted by the Institute.

As a TDMP coordinator she provides assistance and support to distance learning students, helps expand and enrich the content of the certificate courses, and coordinates customized training programs in the US and around the world. As a researcher Milena is involved in projects studying destination branding, the visitor experience and a visitor experience value chain approach to destination management.

Since 2005 Milena is also teaching at the Master of Tourism Administration program.

 
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The George Washington University. 2201 G. Street, NW, Suite 301, Washington DC 20052
(202) 994-6281 www.gwutourism.org